/* ==========================================================================
   LAYANAN BANTUAN & LAPORAN BUG STYLES (bantuan.css)
   ========================================================================== */

/* Hero Banner Section */
.bantuan-hero {
    position: relative;
    padding: 70px 20px 50px 20px;
    background: linear-gradient(135deg, rgba(230, 92, 0, 0.08) 0%, rgba(13, 17, 23, 0.02) 100%);
    text-align: center;
    border-bottom: 1px solid var(--border-color, rgba(0, 0, 0, 0.06));
}

[data-theme="dark"] .bantuan-hero {
    background: linear-gradient(135deg, rgba(255, 158, 100, 0.08) 0%, rgba(13, 18, 26, 0.95) 100%);
    border-bottom-color: rgba(255, 255, 255, 0.08);
}

.bantuan-hero-content {
    max-width: 800px;
    margin: 0 auto;
}

.hero-badge {
    display: inline-block;
    background: rgba(230, 92, 0, 0.12);
    border: 1px solid rgba(230, 92, 0, 0.25);
    color: var(--primary-color, #e65c00);
    padding: 6px 18px;
    border-radius: 50px;
    font-size: 0.88rem;
    font-weight: 800;
    margin-bottom: 16px;
    letter-spacing: 0.3px;
}

[data-theme="dark"] .hero-badge {
    background: rgba(255, 158, 100, 0.15);
    border-color: rgba(255, 158, 100, 0.35);
    color: #ff9e64;
}

.bantuan-title {
    font-size: 2.6rem;
    font-weight: 800;
    line-height: 1.25;
    margin-bottom: 16px;
    color: var(--text-main, #111827);
}

[data-theme="dark"] .bantuan-title {
    color: #ffffff;
}

.bantuan-title .highlight-text {
    background: linear-gradient(135deg, #ff9e64 0%, #e65c00 100%);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
}

.bantuan-subtitle {
    font-size: 1.1rem;
    color: var(--text-muted, #4b5563);
    line-height: 1.6;
    max-width: 700px;
    margin: 0 auto;
}

[data-theme="dark"] .bantuan-subtitle {
    color: #9ca3af;
}

/* Main Layout Grid */
.bantuan-main-section {
    padding: 40px 20px 80px 20px;
}

.bantuan-grid {
    display: grid;
    grid-template-columns: 1.35fr 0.9fr;
    gap: 36px;
    align-items: start;
}

/* Card Base Component */
.bantuan-card {
    background: var(--card-bg, #ffffff);
    border: 1px solid var(--border-color, rgba(0, 0, 0, 0.08));
    border-radius: 24px;
    padding: 32px;
    box-shadow: 0 12px 36px rgba(0, 0, 0, 0.04);
    transition: background-color 0.3s ease, border-color 0.3s ease, box-shadow 0.3s ease;
}

[data-theme="dark"] .bantuan-card {
    background: rgba(22, 30, 46, 0.95);
    border-color: rgba(255, 255, 255, 0.08);
    box-shadow: 0 16px 40px rgba(0, 0, 0, 0.3);
}

/* Form Card Header */
.card-header {
    display: flex;
    align-items: center;
    gap: 16px;
    margin-bottom: 28px;
    padding-bottom: 20px;
    border-bottom: 1px solid var(--border-color, rgba(0, 0, 0, 0.08));
}

[data-theme="dark"] .card-header {
    border-bottom-color: rgba(255, 255, 255, 0.08);
}

.header-icon-box {
    width: 52px;
    height: 52px;
    border-radius: 16px;
    background: linear-gradient(135deg, #ff9e64 0%, #e65c00 100%);
    color: #ffffff;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    box-shadow: 0 8px 20px rgba(230, 92, 0, 0.3);
}

.card-header h2 {
    font-size: 1.5rem;
    font-weight: 800;
    margin: 0 0 4px 0;
    color: var(--text-main, #111827);
}

[data-theme="dark"] .card-header h2 {
    color: #ffffff;
}

.card-header p {
    font-size: 0.9rem;
    margin: 0;
    color: var(--text-muted, #6b7280);
}

[data-theme="dark"] .card-header p {
    color: #9ca3af;
}

/* Form Controls */
.helpdesk-form {
    display: flex;
    flex-direction: column;
    gap: 22px;
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 20px;
}

.form-group {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.form-group label, .upload-label {
    font-size: 0.92rem;
    font-weight: 700;
    color: var(--text-main, #1f2937);
}

[data-theme="dark"] .form-group label, [data-theme="dark"] .upload-label {
    color: #e5e7eb;
}

.required-star {
    color: #ef4444;
}

.optional-tag {
    font-size: 0.8rem;
    font-weight: 500;
    color: #10b981;
    margin-left: 4px;
}

.form-input, .form-select, .form-textarea {
    width: 100%;
    padding: 12px 16px;
    border-radius: 14px;
    border: 1.5px solid var(--input-border, #d1d5db);
    background: var(--input-bg, #f9fafb);
    color: var(--text-main, #111827);
    font-size: 0.95rem;
    font-family: inherit;
    transition: all 0.25s ease;
}

[data-theme="dark"] .form-input, [data-theme="dark"] .form-select, [data-theme="dark"] .form-textarea {
    background: rgba(13, 18, 28, 0.9);
    border-color: rgba(255, 255, 255, 0.15);
    color: #ffffff;
}

.form-input:focus, .form-select:focus, .form-textarea:focus {
    outline: none;
    border-color: #e65c00;
    box-shadow: 0 0 0 4px rgba(230, 92, 0, 0.15);
    background: #ffffff;
}

[data-theme="dark"] .form-input:focus, [data-theme="dark"] .form-select:focus, [data-theme="dark"] .form-textarea:focus {
    background: rgba(18, 24, 38, 1);
    border-color: #ff9e64;
    box-shadow: 0 0 0 4px rgba(255, 158, 100, 0.2);
}

.textarea-hint {
    font-size: 0.82rem;
    color: var(--text-muted, #6b7280);
    line-height: 1.35;
}

[data-theme="dark"] .textarea-hint {
    color: #9ca3af;
}

/* Upload Dropzone & Live Image Preview */
.upload-dropzone {
    position: relative;
    border: 2px dashed var(--input-border, #cbd5e1);
    border-radius: 18px;
    padding: 24px;
    background: var(--bg-hover, #f8fafc);
    text-align: center;
    cursor: pointer;
    transition: all 0.3s ease;
}

[data-theme="dark"] .upload-dropzone {
    background: rgba(13, 18, 28, 0.6);
    border-color: rgba(255, 255, 255, 0.18);
}

.upload-dropzone:hover, .upload-dropzone.dragover {
    border-color: #e65c00;
    background: rgba(230, 92, 0, 0.04);
}

[data-theme="dark"] .upload-dropzone:hover, [data-theme="dark"] .upload-dropzone.dragover {
    border-color: #ff9e64;
    background: rgba(255, 158, 100, 0.08);
}

.hidden-file-input {
    display: none;
}

.dropzone-prompt {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 10px;
}

.upload-icon-circle {
    width: 56px;
    height: 56px;
    border-radius: 50%;
    background: rgba(230, 92, 0, 0.1);
    color: #e65c00;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: transform 0.3s ease;
}

[data-theme="dark"] .upload-icon-circle {
    background: rgba(255, 158, 100, 0.15);
    color: #ff9e64;
}

.upload-dropzone:hover .upload-icon-circle {
    transform: translateY(-4px) scale(1.08);
}

.dropzone-text strong {
    display: block;
    font-size: 0.98rem;
    color: var(--text-main, #1e293b);
    margin-bottom: 4px;
}

[data-theme="dark"] .dropzone-text strong {
    color: #f1f5f9;
}

.dropzone-text span {
    font-size: 0.82rem;
    color: var(--text-muted, #64748b);
}

/* Image Preview Layout */
.image-preview-wrapper {
    display: flex;
    align-items: center;
    gap: 16px;
    background: var(--card-bg, #ffffff);
    padding: 12px 16px;
    border-radius: 14px;
    border: 1px solid var(--border-color, rgba(0, 0, 0, 0.1));
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.05);
}

[data-theme="dark"] .image-preview-wrapper {
    background: #182030;
    border-color: rgba(255, 255, 255, 0.12);
}

.preview-img-box {
    width: 72px;
    height: 72px;
    border-radius: 10px;
    overflow: hidden;
    flex-shrink: 0;
    border: 1px solid rgba(0, 0, 0, 0.1);
    background: #000;
}

.preview-img-box img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.preview-img-info {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 4px;
    flex: 1;
}

.preview-filename {
    font-size: 0.9rem;
    font-weight: 700;
    color: var(--text-main, #0f172a);
    word-break: break-all;
}

[data-theme="dark"] .preview-filename {
    color: #ffffff;
}

.preview-filesize {
    font-size: 0.78rem;
    color: var(--text-muted, #64748b);
}

.btn-remove-img {
    background: rgba(239, 68, 68, 0.1);
    color: #ef4444;
    border: 1px solid rgba(239, 68, 68, 0.25);
    padding: 4px 10px;
    border-radius: 8px;
    font-size: 0.78rem;
    font-weight: 700;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 4px;
    margin-top: 4px;
    transition: all 0.2s ease;
}

.btn-remove-img:hover {
    background: #ef4444;
    color: #ffffff;
}

/* Submit Action Button */
.form-action {
    margin-top: 10px;
}

.btn-submit-report {
    width: 100%;
    padding: 16px;
    border-radius: 16px;
    font-size: 1.05rem;
    font-weight: 800;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    box-shadow: 0 10px 24px rgba(230, 92, 0, 0.3);
    cursor: pointer;
    transition: all 0.3s ease;
}

.btn-submit-report:hover {
    transform: translateY(-2px);
    box-shadow: 0 14px 30px rgba(230, 92, 0, 0.4);
}

/* Sidebar Styling */
.bantuan-sidebar {
    display: flex;
    flex-direction: column;
    gap: 28px;
}

.contact-card h3, .faq-card h3, .history-card h3 {
    font-size: 1.25rem;
    font-weight: 800;
    margin: 0 0 6px 0;
    color: var(--text-main, #111827);
}

[data-theme="dark"] .contact-card h3, [data-theme="dark"] .faq-card h3, [data-theme="dark"] .history-card h3 {
    color: #ffffff;
}

.contact-card p, .faq-header p {
    font-size: 0.88rem;
    color: var(--text-muted, #6b7280);
    margin: 0 0 20px 0;
}

[data-theme="dark"] .contact-card p, [data-theme="dark"] .faq-header p {
    color: #9ca3af;
}

.contact-links-group {
    display: flex;
    flex-direction: column;
    gap: 14px;
}

.contact-btn {
    display: flex;
    align-items: center;
    gap: 14px;
    padding: 14px 18px;
    border-radius: 16px;
    text-decoration: none;
    color: inherit;
    border: 1px solid rgba(0, 0, 0, 0.08);
    transition: all 0.3s ease;
}

.wa-btn {
    background: rgba(34, 197, 94, 0.08);
    border-color: rgba(34, 197, 94, 0.25);
}

.email-btn {
    background: rgba(59, 130, 246, 0.08);
    border-color: rgba(59, 130, 246, 0.25);
}

.contact-btn:hover {
    transform: translateX(6px);
    box-shadow: 0 6px 16px rgba(0, 0, 0, 0.06);
}

.contact-icon {
    font-size: 1.5rem;
}

.contact-text strong {
    display: block;
    font-size: 0.95rem;
    color: var(--text-main, #0f172a);
}

[data-theme="dark"] .contact-text strong {
    color: #ffffff;
}

.contact-text span {
    font-size: 0.8rem;
    color: var(--text-muted, #64748b);
}

/* FAQ Accordion Styling */
.faq-accordion-group {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.faq-item {
    border: 1px solid var(--border-color, rgba(0, 0, 0, 0.08));
    border-radius: 14px;
    overflow: hidden;
    background: var(--card-bg, #ffffff);
    transition: border-color 0.25s ease;
}

[data-theme="dark"] .faq-item {
    background: rgba(13, 18, 28, 0.8);
    border-color: rgba(255, 255, 255, 0.08);
}

.faq-question {
    width: 100%;
    padding: 16px 18px;
    background: none;
    border: none;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    font-size: 0.95rem;
    font-weight: 700;
    color: var(--text-main, #1f2937);
    text-align: left;
    cursor: pointer;
}

[data-theme="dark"] .faq-question {
    color: #f3f4f6;
}

.faq-arrow {
    transition: transform 0.3s ease;
    flex-shrink: 0;
    color: var(--primary-color, #e65c00);
}

.faq-item.active .faq-arrow {
    transform: rotate(180deg);
}

.faq-answer {
    max-height: 0;
    overflow: hidden;
    transition: max-height 0.35s cubic-bezier(0, 1, 0, 1);
    background: var(--bg-hover, #f8fafc);
}

[data-theme="dark"] .faq-answer {
    background: rgba(18, 24, 38, 0.9);
}

.faq-answer p {
    padding: 14px 18px;
    margin: 0;
    font-size: 0.88rem;
    color: var(--text-muted, #4b5563);
    line-height: 1.5;
}

[data-theme="dark"] .faq-answer p {
    color: #9ca3af;
}

/* Ticket History List */
.ticket-history-list {
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin-top: 14px;
}

.empty-history-text {
    font-size: 0.86rem;
    color: var(--text-muted, #94a3b8);
    font-style: italic;
    margin: 0;
}

.ticket-history-item {
    padding: 10px 14px;
    border-radius: 12px;
    background: var(--bg-hover, #f1f5f9);
    border: 1px solid var(--border-color, rgba(0, 0, 0, 0.06));
    display: flex;
    justify-content: space-between;
    align-items: center;
}

[data-theme="dark"] .ticket-history-item {
    background: rgba(13, 18, 28, 0.8);
    border-color: rgba(255, 255, 255, 0.08);
}

.ticket-history-code {
    font-size: 0.85rem;
    font-weight: 800;
    color: #e65c00;
}

.ticket-history-title {
    font-size: 0.82rem;
    color: var(--text-main, #334155);
}

/* Success Ticket Modal */
.ticket-modal-overlay {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.6);
    backdrop-filter: blur(8px);
    -webkit-backdrop-filter: blur(8px);
    z-index: 10000;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 20px;
    opacity: 0;
    visibility: hidden;
    transition: all 0.35s ease;
}

.ticket-modal-overlay.active {
    opacity: 1;
    visibility: visible;
}

.ticket-modal-card {
    background: var(--card-bg, #ffffff);
    border: 1px solid var(--border-color, rgba(0, 0, 0, 0.1));
    border-radius: 28px;
    padding: 40px;
    max-width: 480px;
    width: 100%;
    text-align: center;
    box-shadow: 0 25px 60px rgba(0, 0, 0, 0.3);
    transform: scale(0.9);
    transition: transform 0.35s cubic-bezier(0.175, 0.885, 0.32, 1.275);
}

[data-theme="dark"] .ticket-modal-card {
    background: #141b28;
    border-color: rgba(255, 255, 255, 0.15);
}

.ticket-modal-overlay.active .ticket-modal-card {
    transform: scale(1);
}

.ticket-success-icon {
    width: 72px;
    height: 72px;
    border-radius: 50%;
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
    color: #ffffff;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 20px auto;
    box-shadow: 0 10px 24px rgba(16, 185, 129, 0.35);
}

.ticket-modal-card h2 {
    font-size: 1.6rem;
    font-weight: 800;
    color: var(--text-main, #0f172a);
    margin: 0 0 10px 0;
}

[data-theme="dark"] .ticket-modal-card h2 {
    color: #ffffff;
}

.ticket-modal-card p {
    font-size: 0.92rem;
    color: var(--text-muted, #64748b);
    margin: 0 0 24px 0;
    line-height: 1.5;
}

.ticket-details-box {
    background: var(--bg-hover, #f8fafc);
    border: 1px solid var(--border-color, rgba(0, 0, 0, 0.08));
    border-radius: 16px;
    padding: 16px 20px;
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin-bottom: 28px;
    text-align: left;
}

[data-theme="dark"] .ticket-details-box {
    background: rgba(13, 18, 28, 0.9);
    border-color: rgba(255, 255, 255, 0.1);
}

.ticket-row {
    display: flex;
    justify-content: space-between;
    font-size: 0.88rem;
}

.ticket-row span {
    color: var(--text-muted, #64748b);
}

.ticket-row strong {
    color: var(--text-main, #0f172a);
}

[data-theme="dark"] .ticket-row strong {
    color: #ffffff;
}

.ticket-code-highlight {
    color: #e65c00 !important;
    font-weight: 800;
    letter-spacing: 0.5px;
}

.btn-close-modal {
    width: 100%;
    padding: 14px;
    border-radius: 14px;
    font-size: 1rem;
    font-weight: 800;
    cursor: pointer;
}

/* Responsiveness */
@media (max-width: 992px) {
    .bantuan-grid {
        grid-template-columns: 1fr;
        gap: 32px;
    }
}

@media (max-width: 640px) {
    .bantuan-title {
        font-size: 1.9rem;
    }

    .bantuan-card {
        padding: 22px 18px;
        border-radius: 20px;
    }

    .form-row {
        grid-template-columns: 1fr;
        gap: 16px;
    }
}